Privacy Policy

Effective Date: September 10, 2025

BTV ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you access or use the BTV streaming platform, including our app available on Amazon Fire TV and other devices (collectively, the "Services").

1. Information We Collect

We collect the following types of information when you use BTV:

a. Personal Information You Provide:

  • Account registration details (name, email address, password).
  • Payment details for subscription services (processed securely through third-party providers; we do not store full credit/debit card information).
  • Customer support communications (emails, chats, or calls with us).

b. Automatically Collected Information:

  • Device information (IP address, device type, operating system, app version, device identifiers such as Fire TV ID).
  • Usage data (content viewed, search history, preferences, viewing times, click activity).
  • Cookies and tracking technologies for personalization, analytics, and advertising.

c. Third-Party Data:

  • Information from third-party partners such as Amazon (for authentication, billing, or device integration).

2. How We Use Your Information

We use your information to:

  • Provide and improve the Services.
  • Personalize recommendations and content through AI-driven algorithms.
  • Manage subscriptions, process payments, and send billing notices.
  • Communicate with you about account updates, promotions, and platform news.
  • Protect against fraud, unauthorized access, or misuse of our Services.
  • Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share data with:

  • Service providers (payment processors, analytics, cloud hosting).
  • Business partners (Amazon for Fire TV integration, ad partners for AVOD services).
  • Legal authorities if required to comply with applicable laws or protect our rights.

4. Your Privacy Rights

Depending on where you live, you may have rights such as:

  • Accessing the personal data we hold about you.
  • Requesting corrections or deletions.
  • Opting out of targeted advertising or marketing communications.
  • Withdrawing consent where applicable.

To exercise your rights, please contact us at: support@btvpro.com

5. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

BTV is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children without parental consent.

8. Third-Party Services

Our Services may link to third-party platforms (e.g., Amazon, advertisers). Their privacy practices are governed by their own policies, not this Privacy Policy.

9. International Users

If you access BTV outside the United States, your information may be transferred to and processed in the U.S. By using the Services, you consent to this transfer.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted with a new "Effective Date." Continued use of our Services means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

BTV LLC

support@btvpro.com

This privacy policy is part of BTV's commitment to transparency and user privacy protection.